Customers

Loyalty Program

• Exclusive Offers for Loyalty Members
• Checking Your Loyalty Points Balance
• Loyalty Program Tiers and Benefits
• Earning and Redeeming Loyalty Points

Account Management

• Password Reset and Account Security
• Updating Account Information
• Benefits of Having a ZenShop Account
• Creating a ZenShop Account

Payment and Refunds

• Processing Time for Returns and Refunds
• How to Request a Refund
• Return Policy for Online Orders
• Return Policy for In-Store Purchases

Shopping Experience

• Safety Measures and Cleanliness Standards
• Store Hours and Holiday Closures
• Navigating the Shop Layout
• Special Assistance for Customers with Disabilities

Online Ordering and Delivery

• Online Order Cancellation Policy
• Managing or Modifying Your Order
• Tracking Your Order
• Delivery Options and Coverage Area
• How to Place an Online Order

Product Information

• Special Dietary Products (Gluten-Free, Vegan, etc.)
• Organic and Non-GMO Product Options
• Locally Sourced Products
• Product Availability and Seasonality